How it works
Support is one of the baseline services included in the Cloud Management Program (CMP). The purpose of the service is to offer you the opportunity to interact with the Playground Tech team. You will get direct access to experienced Cloud Engineers available during business hours, who can assist you with problem solving and general guidance regarding your cloud infrastructure in AWS, Azure, and GCP. You can raise questions and concerns, which will give our best effort to answer.
Support is offered through the following channels.
- Slack (or Teams)
- Portal
Slack (or Teams)
We will setup a common Slack channel between your organization and Playground Tech, using Slack connect. The purpose with the channel, is to give you an easy way to communicate directly with the Playground Tech team. You can also use this channel to ask questions or raise concerns. With our Slack bot, you can effortlessly create support requests directly from your Slack channel. All past and future messages in the Slack thread will sync automatically to the support request. Rest assured, support requests initiated through Slack will be easily accessible in our Support portal, just like any other request!
Portal
The Support portal is the direct way into our ticketing system. Here, you can easily create new support requests, keep track of your active ones, and review the history of completed support requests. Receive timely updates via email for every comment and status change related to your request. Plus, you have the flexibility to turn off notifications for specific requests if needed.
You find the Support portal here: support.playgroundtech.io.
The third way to access to access Support is by email. Use the following email to contact us, support@playgroundtech.io.
For information on how to use the Support Portal, follow this guide.